Introduction

These Terms and Conditions (“Terms”) set out the legally binding agreement between you and Mostbet, an online casino and sports betting platform operated under the brand name “Mostbet” (hereinafter referred to as “Mostbet”, “we”, “us”, or “our”). By accessing, visiting, registering an account, or otherwise using any services provided on or through the Mostbet website, mobile site, or mobile applications (collectively, the “Platform”), you acknowledge that you have read, understood, and agreed to be bound by these Terms. These Terms are intended to ensure that our services are provided to you in a fair, transparent, and responsible manner, with particular emphasis on responsible gambling, legal compliance, and the protection of minors and vulnerable persons. The Terms apply to all gaming services offered by Mostbet, including but not limited to casino games, Slots, table games, live dealer games, and any other interactive gaming or wagering products. You should read these Terms carefully together with our Privacy and Cookies Policy, Bonus and Promotion Rules, and any other specific game rules or special terms that may apply to particular products. By continuing to use our services, you accept that these Terms may be updated from time to time, and it is your responsibility to review them regularly.

Mostbet operates in compliance with applicable international regulatory standards for online gaming, to the extent permitted by local laws in the country of your residence. We aim to maintain a secure, transparent, and ethical gaming environment that upholds the highest standards of player protection, anti-fraud measures, and data security. Our services are designed strictly for adults aged 18 years or above, and any use of our services by minors is strictly prohibited under these Terms. We also maintain a strong commitment to responsible gambling, providing tools, information, and support resources to help players in Bangladesh and other permitted jurisdictions manage their gambling activities in a safe and controlled manner. If you do not agree with any of these Terms, you must not use, access, or register on the Mostbet Platform, and you should discontinue use immediately.

Acceptance of Terms

By creating an account on the Platform, depositing funds, placing bets, participating in casino games or Slots, or using any of our services in any way, you are deemed to have accepted these Terms in full. Your acceptance of these Terms also signifies your acceptance of any additional rules, policies, or guidelines that may be separately displayed on the Platform, including game-specific rules, bonus terms, and operational policies that are incorporated herein by reference. We may amend, modify, or update these Terms at any time to comply with regulatory changes, improve our services, or address security or operational needs, and such changes will become effective upon publication on the Platform or notification to you by reasonable means. You agree that it is your duty to regularly check these Terms and to ensure you remain informed about any changes that may affect your rights and obligations. Continuing to use the Platform after changes have been posted constitutes your acceptance of the modified Terms.

If you do not wish to be bound by any amendments to these Terms, your sole remedy is to stop using the Platform and request closure of your account. In the event of a conflict between these general Terms and any specific terms applicable to a particular promotion, campaign, or product, the specific terms will prevail, but only to the extent of such conflict. You confirm that you are entering into this agreement voluntarily, without coercion, and that you fully understand the consequences of your acceptance of these Terms, including potential financial risks associated with gambling. You also acknowledge that gambling carries a risk of financial loss and that you are solely responsible for your decisions and actions on the Platform.

Eligibility & Age Restriction (18+ only)

Access to and use of the Platform is strictly limited to individuals who are at least 18 years old or the legal age for gambling in their jurisdiction of residence, whichever is higher. By registering an account and using the services of Mostbet, you expressly warrant and represent that you meet this minimum age requirement and that you are legally permitted to engage in online gambling activities under the laws applicable to you. We reserve the right to request proof of age and identity at any time, and to suspend or terminate your account if we have reasonable grounds to suspect that you are under 18 or that your identity information is inaccurate or fraudulent. Underage gambling is strictly prohibited and considered a serious breach of these Terms, and any winnings derived from such activity will be forfeited and may be reported to relevant authorities where required by law. We stress that allowing minors to access your account, either intentionally or negligently, is not permitted and may lead to immediate termination of your account and possible legal consequences.

Mostbet strongly discourages any form of gambling by persons under the age of 18 and emphasizes the serious risks associated with underage gambling, including addiction, financial hardship, and negative impacts on psychological and social development. If you share your device with minors or other vulnerable persons, you are strongly advised to use parental control tools, password protection, and logout functions to prevent unauthorized access to your account. We also encourage parents and guardians in Bangladesh and elsewhere to remain vigilant and to educate young persons about the risks and legal implications of gambling before they reach the legal age. If we become aware, through verification procedures or other means, that an account has been opened or used by a minor, we will close the account, void any bets, and handle the balance according to applicable law and our internal policies. You agree to cooperate fully with our age verification and KYC (Know Your Customer) procedures as a condition for continued access to the Platform.

Account Registration

To participate in the casino games, Slots, betting markets, and other services provided by Mostbet, you must first create a personal account on the Platform. During the registration process, you will be required to provide accurate and complete information, including but not limited to your full name, date of birth, residential address, contact details, and a valid email or mobile number. You may also be required to set a username and password, or use other secure authentication methods, which you must keep confidential and not share with any third party. You acknowledge that you are responsible for all activity conducted under your account, whether authorized by you or not, and you agree to notify us immediately if you suspect any unauthorized use or security breach. Providing false, incomplete, or misleading information during registration or at any time thereafter constitutes a material breach of these Terms and may result in account suspension, closure, and forfeiture of funds.

Mostbet may conduct identity checks, verification procedures, and other due diligence measures to validate your registration details and to comply with anti-money laundering (AML) and counter-terrorist financing (CTF) obligations. You agree to provide any documents reasonably requested by us, such as a copy of your government-issued ID, proof of address, or proof of payment method ownership, within the time period we stipulate. Failure to provide such documentation may lead to restrictions on your account, including the inability to deposit, withdraw, or place bets, and may ultimately result in account closure. Each individual is allowed to create and maintain only one account on the Platform, and multiple accounts, duplicate registrations, or accounts created on behalf of others are strictly prohibited unless explicitly authorised in writing by Mostbet. In the event that multiple accounts are detected, Mostbet reserves the right to merge, close, or block such accounts, cancel any associated bonuses, and void any bets or winnings originating from duplicate accounts.

By registering an account, you confirm that you are acting on your own behalf and not as an agent, representative, or trustee of any other person or entity. You agree not to sell, transfer, or assign your account to any other person, nor to acquire an account from any third party. It is your responsibility to keep your contact details and personal information up to date at all times through the account settings or by contacting customer support. You understand and accept that failure to receive important notices due to outdated or incorrect contact information does not relieve you of your obligations under these Terms. Mostbet may, at its sole discretion, refuse to open an account or close an existing account without providing a reason, provided that such decision is in compliance with applicable laws and regulatory obligations.

Deposits & Withdrawals

Once your account has been successfully registered and verified, you may fund it using any of the payment methods available on the Platform, subject to your jurisdiction and any applicable limits. Deposited funds must come from a payment method that is held in your own name, and you acknowledge that you are not acting on behalf of another person when making deposits. We reserve the right to request proof of ownership of a payment method and to decline or reverse deposits made from methods that do not match the account holder’s details. All deposits are to be used for the purpose of participating in the games and services offered by Mostbet, and we may investigate any deposits that appear suspicious or inconsistent with your usual gaming behavior as part of our AML and fraud prevention processes. While we strive to credit deposits to your account balance as quickly as possible, processing times may vary depending on the payment method, intermediary banks, payment processors, or external circumstances beyond our control.

Withdrawals from your account are subject to our verification procedures, internal security reviews, and compliance checks. Before processing a withdrawal, we may request additional identification or documentation to ensure that funds are being returned to the rightful owner and that all activities are consistent with anti-fraud and AML regulations. Withdrawals will, where possible, be made to the same payment method used to deposit, or otherwise in accordance with our withdrawal policy and regulatory requirements. We may apply minimum and maximum withdrawal amounts, as disclosed on the Platform, and multiple withdrawal requests may be combined or processed in instalments if they exceed certain thresholds. You are responsible for any fees or charges imposed by your bank, payment processor, or other intermediaries, and you acknowledge that currency conversion rates may apply where transactions are made in different currencies.

In certain circumstances, including but not limited to suspected fraud, collusion, money laundering, violation of these Terms, or chargebacks, we may place a hold on your account balance and temporarily suspend withdrawals while we conduct an investigation. If such an investigation confirms unlawful or abusive behavior, we reserve the right to cancel bets, confiscate funds, and close your account in line with applicable laws and our regulatory obligations. You acknowledge that Mostbet is not a financial institution and funds held in your account do not accrue interest. It is your responsibility to monitor your account balance and gaming activity, and to promptly report any discrepancies or unauthorized transactions to our customer support team. All financial transactions are recorded and stored securely in accordance with our Privacy and Data Protection obligations.

Payment Methods Table

The following table provides an indicative overview of the main categories of payment methods that may be offered on the Platform. Availability, limits, and processing times can vary depending on your country of residence, regulatory framework, and our operational policies.

Mostbet may add, modify, or discontinue specific payment methods at any time in order to comply with legal requirements, risk policies, or operational decisions. You should always consult the cashier section on the Platform for up-to-date information on available methods, limits, and conditions before initiating any transaction.

Bonuses & Promotions

Mostbet may, from time to time, offer various bonuses, free spins, promotional credits, loyalty rewards, and special campaigns to eligible players as an incentive to register, deposit, or continue using the Platform. Each bonus or promotion is governed by specific terms and conditions, including but not limited to wagering requirements, minimum deposit thresholds, maximum bet limits while wagering a bonus, and time limits for fulfilling these conditions. You are required to read and understand the specific bonus terms before accepting any offer, as accepting a bonus constitutes your agreement to be bound by the applicable promotional rules in addition to these general Terms. Bonuses are typically limited to one per person, account, household, IP address, or device, and any attempt to abuse promotional offers through multiple accounts, collusion, or other fraudulent means is strictly prohibited. If we suspect or determine that bonus abuse or irregular play has occurred, we may cancel bonuses, void related winnings, and close or restrict the relevant accounts.

Bonus funds are usually credited as a separate balance from your real-money funds and cannot be withdrawn until the specified wagering requirements have been met in full, unless otherwise stated in the specific bonus rules. Wagers placed with bonus funds may contribute differently toward wagering requirements depending on the type of game, with some games or bet types contributing a lower percentage or being excluded entirely. It is your responsibility to check how each game category, including casino games, Slots, and table games, contributes to meeting wagering conditions. If a bonus or part of a promotion is granted in error or malfunctions due to technical issues, we reserve the right to correct such errors and adjust account balances to reflect what would have occurred without the error. We are not obligated to honor bonuses or payouts resulting from software glitches, configuration errors, or clearly incorrect displayed information.

Mostbet also reserves the right to withdraw, modify, or cancel any promotion at its sole discretion, provided that such changes do not adversely affect players who have already opted in to a promotion and have commenced using it in good faith. In such cases, we will seek to honor the promotion’s original intent or provide an equivalent alternative where feasible. Some promotions may be limited to players in specific countries or jurisdictions, or to particular payment methods or platforms, and may not be available to all users. In addition, certain promotions may require manual opt-in or the use of a bonus code at the time of deposit or registration; failure to follow these instructions may result in non-receipt of the bonus. You acknowledge that bonuses and promotions are privileges, not rights, and that the main purpose of our services is to provide entertainment through gambling, which carries inherent risk.

Game Rules

Each casino game, Slot machine, table game, live dealer game, or other product offered on the Platform operates according to specific rules, paytables, and procedures that are either displayed within the game interface or accessible via a help or information section. It is your responsibility to familiarize yourself with these rules before placing real-money bets, as your participation in a game is deemed to be your acceptance of its specific rules and mechanics. Game rules may include information on minimum and maximum bets, winning combinations, payout structures, special symbols or features, and any applicable side bets. In the case of live dealer games, additional rules may cover dealer procedures, time limits for placing bets, and communication standards within the live environment. If there is any discrepancy between the outcome displayed on your device and the records stored on our servers, the latter will prevail as the final and binding result.

Mostbet seeks to provide a transparent and consistent gaming experience, and the same core rules or paytables will generally apply to all players for a given game version. However, game providers may update game rules, payout tables, or user interfaces from time to time, and these changes will usually take effect when you next launch the game. Some games may also be subject to configurable settings such as bet denominations or optional side features, which you must select and confirm before starting a round. You are responsible for ensuring that your chosen stake level and game settings meet your preferences and financial limits before confirming each bet. Once a bet has been placed and accepted by the system, it cannot ordinarily be cancelled or modified.

In the event of a malfunction that affects the proper functioning of a game, all bets and payouts affected by such malfunction will be voided, and the stake amount for the affected bets will generally be returned to your account balance. A malfunction is deemed to include, but is not limited to, software errors, connectivity issues between your device and our servers that prevent correct bet registration, or incorrect game outcomes being displayed due to technical problems. Mostbet does not accept liability for any losses arising from technical malfunctions beyond the return of the original stake for the affected bets, in accordance with industry practice. It is important to ensure that your device, internet connection, and browser or app are functioning properly before you start playing to reduce the risk of interruptions. You should also be aware that disconnections or device failures on your side may affect game progress, and our systems will record the state of the game at the time of any interruption to determine the fair outcome.

Fair Play & RNG

Mostbet is committed to providing a fair and transparent gaming environment where all players have an equal and unbiased chance of winning. To ensure fairness, the outcome of virtual casino games and Slots is determined by a certified Random Number Generator (RNG) or similar randomization mechanism supplied by reputable third-party software providers. The RNG is designed to produce random results that cannot be predicted or manipulated and is regularly tested by independent testing laboratories to verify its integrity, randomness, and compliance with recognized industry standards. The return-to-player (RTP) percentages of games, where applicable, are based on long-term theoretical calculations and do not guarantee specific short-term results for individual gaming sessions. You understand that gaming outcomes are inherently random and that no strategy, system, or pattern can assure consistent winnings.

Mostbet does not tolerate any attempts to gain an unfair advantage, including but not limited to exploiting software bugs, using automated tools such as bots, colluding with other players, or engaging in any form of cheating or manipulation. If we detect or reasonably suspect such activities, we may suspend or close the affected accounts, void bets or game rounds, and confiscate any associated winnings, subject to applicable laws. We reserve the right to implement additional monitoring tools and security checks to identify irregular play patterns, suspicious betting behavior, or other indicators of abuse. Any complaints about game fairness or suspected malfunction must be submitted to our customer support with detailed information, including game name, time of incident, and bet identifiers where available. We will investigate such complaints thoroughly and, where necessary, coordinate with our software providers and testing partners to determine the accurate outcome.

You acknowledge that the results stored on our servers, as recorded by our game systems and logs, form the final and conclusive evidence of the outcome of any wager or game round. In the unlikely event of a discrepancy between your version of the game and our server records, the latter shall prevail. We undertake to maintain and continually improve our fair play policies in line with evolving best practices and regulatory expectations. Our goal is to ensure that all players from Bangladesh and other permitted jurisdictions can enjoy Mostbet games in a secure, honest, and trustworthy environment, free from unfair practices and technical manipulation.

Responsible Gambling

Mostbet promotes gambling as a form of adult entertainment and is strongly committed to ensuring that our services are used in a responsible manner. We recognize that, while the majority of players gamble for fun and within their means, a small number may develop gambling-related problems that can adversely affect their financial situation, mental health, and relationships. Our responsible gambling framework is designed to help you keep control over your play by providing transparent information, self-management tools, and access to professional support resources. We encourage players in Bangladesh and other allowed regions to regularly assess their gambling habits, set personal limits, and never view gambling as a way to earn income or recover debts. You should only gamble with money you can afford to lose and consider gaming losses as a cost of entertainment rather than an investment.

We strongly discourage gambling when you are under stress, experiencing financial difficulties, or affected by alcohol, drugs, or other substances that may impair your judgment. It is important to be honest with yourself and those around you about your gambling behavior and to seek help at an early stage if you feel that you are losing control. Mostbet offers several responsible gaming tools, including deposit limits, loss limits where available, session reminders, time limits, self-exclusion options, and temporary cooling-off periods to help you manage your activity. These tools are configurable within your account settings or by contacting customer support, and any requests to reduce limits will generally be implemented immediately, while requests to increase or remove limits may be subject to a cooling-off period to safeguard your wellbeing. We also provide information on support organizations and helplines that specialize in problem gambling assistance.

Players under 18 are strictly prohibited from using our services, and we emphasize that early exposure to gambling can significantly increase the risk of developing gambling problems later in life. If you suspect that a minor has access to your devices or accounts, you should make use of parental control software and keep your login credentials strictly confidential. We also recommend that you avoid playing casino games or Slots on devices that are regularly used by children, or that you always log out of your account when not in use. Our staff are trained to handle responsible gambling queries with sensitivity and confidentiality, and we encourage you to contact us if you believe you may be at risk. By taking advantage of the tools and resources Mostbet provides, you can enjoy gambling in a safer, more controlled, and more informed manner.

Tools & Features (table)

The following table outlines key responsible gambling tools and features that may be available on the Platform. Availability of specific tools can depend on your jurisdiction and account status.

To activate or modify these tools, you should visit the responsible gaming or account limits section of your profile or contact customer support, who can guide you through the options available in your region.

Support Resources

If you are concerned that your gambling may be becoming problematic, we encourage you to use self-assessment questionnaires and educational materials that may be provided on the Platform or by independent organizations. Common signs of problem gambling include chasing losses, hiding gambling from family or friends, borrowing money to gamble, spending more time or money than intended, and gambling impacting your work or studies. If you recognize these or similar signs, you should consider taking immediate action such as setting stricter limits, using a cooling-off period, or opting for self-exclusion. Mostbet does not provide professional counseling services but will support you in accessing appropriate help by directing you to reputable organizations and helplines that specialize in gambling-related issues. These organizations can offer confidential advice, support, and treatment options, including both online and in-person services.

We may provide links or references to generic support organizations such as regional gambling help services, responsible gambling foundations, and mental health counseling centers. You are encouraged to seek out local support in Bangladesh or your country of residence, as local services will better understand the social and legal context of your situation. For immediate emotional support, you may also consider contacting general mental health helplines or counseling hotlines that operate in your region. If you have opted for self-exclusion with Mostbet, we recommend that you also consider self-exclusion options with other gambling operators and, where available, centralized self-exclusion registers. By combining self-help strategies, professional support, and the responsible gambling tools offered by Mostbet, you can significantly improve your ability to manage or overcome gambling-related difficulties.

Prohibited Activities

By using the Platform, you agree not to engage in any unlawful, fraudulent, or otherwise prohibited activities that may compromise the integrity, security, or fairness of our services. Prohibited activities include, but are not limited to, creating multiple or duplicate accounts, using another person’s identity or payment details, participating in collusion with other players, or manipulating game outcomes through any form of cheating or technical interference. You must not attempt to reverse engineer, decompile, tamper with, or otherwise alter any software or systems used by Mostbet, nor may you use automated software, bots, scripts, or other tools to place bets or perform actions on the Platform. You also agree not to engage in any activity that may facilitate money laundering, terrorist financing, or other financial crimes, including depositing funds obtained from illegal sources or attempting to withdraw legitimate-looking funds without genuine gaming activity.

Any form of abuse of bonuses, promotions, or loyalty programs is strictly prohibited. This includes practices such as risk-free betting with bonus funds, hedging bets to guarantee profit, or systematically exploiting technical or rule loopholes in promotional terms. You must not engage in chargeback abuse, which involves initiating unwarranted payment reversals after legitimately using the funds for gambling. In addition, you are prohibited from using the Platform to transmit or store any unlawful, defamatory, obscene, or harmful content, or to harass or threaten other users or staff members. Communication in chat rooms, live dealer games, and customer support interactions must remain respectful and free from abusive language, discrimination, or hate speech.

If we suspect or determine that you have engaged in any prohibited activity, we may take various actions at our sole discretion, including but not limited to suspension or closure of your account, voiding of bets, confiscation of funds, reporting to relevant authorities, and pursuing civil or criminal legal action where appropriate. We reserve the right to withhold withdrawals and freeze account balances while an investigation is pending. You agree to cooperate fully with any such investigations and to provide any information or documentation reasonably requested by us. Any decision made by Mostbet in this regard will be taken in accordance with applicable laws and regulatory requirements and may be considered final.

Restricted Countries (table)

Due to legal and regulatory restrictions, access to the Platform and its services is not available to individuals located in certain countries or territories. The following table provides examples of country categories where access is restricted. This list is illustrative only and may be updated at any time; you are responsible for ensuring that you are not in a prohibited jurisdiction when accessing the Platform.

You confirm that you are not a resident of, and are not physically present in, any restricted country or territory when using the Platform. If we discover or reasonably suspect that you are accessing our services from a restricted jurisdiction, we may immediately close your account, void bets, and withhold funds as required by applicable laws.

Privacy & Data Protection

Mostbet is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. When you register an account, use the Platform, or interact with our customer support, we may collect and process various categories of personal information, including identification data, contact details, transactional data, device and usage information, and verification documents. This data is collected for specified, explicit, and legitimate purposes such as providing our services, verifying your identity, processing payments, preventing fraud, complying with legal and regulatory obligations, and improving the quality and security of our Platform. We will only retain your personal data for as long as necessary to fulfill these purposes and to meet legal retention requirements, after which it will be securely deleted or anonymized.

We implement appropriate technical and organizational measures to safeguard your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption in transit and at rest, access controls, secure data centers, regular security audits, and employee training on data protection practices. Your personal data may be shared with carefully selected third-party service providers, such as payment processors, identity verification agencies, software providers, and anti-fraud partners, strictly on a need-to-know basis and subject to contractual confidentiality and data protection obligations. In certain cases, we may also be required by law or regulation to share information with regulatory authorities, law enforcement, or other government bodies. We do not sell your personal data to third parties for marketing purposes.

You have certain rights in relation to your personal data, which may include the right to access, rectify, or update your information, and, in some circumstances, the right to restrict or object to certain processing activities, subject to applicable law. Requests to exercise your data protection rights should be submitted through our designated contact channels, and we will respond within a reasonable timeframe as required by law. Please note that certain data must be retained for legal, regulatory, or security reasons, and we may not be able to comply with requests for deletion or restriction in such cases. By using the Platform, you consent to the processing of your personal data as described in these Terms and in our dedicated Privacy Policy, which provides additional detail on data categories, processing purposes, legal bases, and your rights. You are encouraged to review the Privacy Policy regularly to stay informed about how your data is handled.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your account at its discretion in various circumstances, including but not limited to suspected or confirmed breach of these Terms, regulatory or legal requirements, security concerns, responsible gambling reasons, or inactivity over an extended period. Suspension may involve temporarily blocking access to your account, freezing your balance, restricting the ability to deposit or withdraw, or preventing you from participating in certain games or promotions while an investigation or review is underway. You will normally be informed of the reasons for suspension unless we are legally prohibited from doing so or if such disclosure could compromise an ongoing investigation. During suspension, you should refrain from attempting to create a new account or circumvent restrictions through any technical or manual means.

Termination of your account may occur when there is clear evidence of prohibited activity, repeated or serious violation of these Terms, underage gambling, fraud, AML concerns, or if required by a court order or regulatory authority. In cases of termination due to a breach on your part, we may withhold or confiscate funds in accordance with applicable law, cancel any pending bets, and void winnings derived from unlawful or abusive behavior. If your account is terminated for reasons unrelated to misconduct, such as voluntary closure or regulatory changes, we will, subject to legal and AML checks, pay out any remaining legitimate balance upon your request. You have the right to close your account at any time by contacting customer support, although you will remain responsible for any outstanding obligations or liabilities that arose before closure. Once an account is closed, whether by you or by us, you may be prohibited from reopening it or creating a new account without our prior written consent.

In the context of responsible gambling, if you have self-excluded or requested closure due to gambling-related concerns, we will take reasonable steps to prevent you from reopening the account or opening new accounts during the exclusion period. You acknowledge that you must not attempt to bypass self-exclusion or cooling-off restrictions, and that doing so may lead to permanent termination of access to our services. Account suspension or termination decisions taken by Mostbet will always be guided by legal compliance, consumer protection, and the integrity of our operations. If you disagree with our decision, you may raise a complaint or dispute in accordance with the Complaints & Dispute Resolution section of these Terms.

Limitation of Liability

To the maximum extent permitted by applicable law, Mostbet, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Platform or services, including but not limited to loss of profits, loss of data, business interruption, or damage to reputation. You acknowledge that gambling inherently involves risk, and you are solely responsible for any losses incurred as a result of your betting or gaming activities. We do not provide financial, legal, or investment advice, and any information or odds displayed on the Platform should not be interpreted as such. While we strive to maintain continuous, uninterrupted access to the Platform, we cannot guarantee that services will be available at all times or that they will be free from technical errors, interruptions, or delays.

Mostbet shall not be liable for any failures or delays in performing its obligations under these Terms that result from events beyond its reasonable control, such as acts of God, natural disasters, war, civil disturbances, strikes, power outages, telecommunications breakdowns, or failures of third-party service providers. In any case where liability cannot be fully excluded under applicable law, our total aggregate liability to you for any claim or series of related claims shall be limited to the lesser of the amount of your net losses on the Platform over the 90 days preceding the event giving rise to the claim, or an amount deemed reasonable by the applicable laws and courts. Nothing in these Terms shall exclude or limit liability for death or personal injury directly caused by our gross negligence, or any other liability that cannot lawfully be excluded. You agree to indemnify and hold harmless Mostbet from and against any claims, damages, losses, costs, or expenses arising from your breach of these Terms, unlawful use of the Platform, or violation of any third-party rights.

You understand and agree that the Platform is provided on an “as is” and “as available” basis without any warranties, whether express or implied, except for those that cannot be legally excluded. We make no representation that the services or content are suitable or lawful for use in any particular jurisdiction outside those where we operate in compliance with local regulation. It is your responsibility to ensure that your use of the Platform does not violate any applicable laws, and we accept no liability for any consequences arising from unlawful use.

Complaints & Dispute Resolution

Mostbet is committed to resolving customer complaints and disputes in a fair, transparent, and timely manner. If you have a concern or complaint regarding our services, including issues related to account management, transactions, game outcomes, or perceived unfair treatment, you should first contact our customer support team through the official channels provided on the Platform. When submitting a complaint, you should include as much relevant detail as possible, including your account information, time and date of the incident, game name or bet identifier, and a clear description of the issue. This information will help us investigate your case efficiently and provide a well-informed response.

Upon receipt of your complaint, we will acknowledge it within a reasonable timeframe and initiate an internal review. Our support and risk teams may request additional information or documentation from you during this process. We aim to resolve most complaints at this internal level, and we will communicate our decision and reasoning clearly, subject to any legal or security constraints. If you are not satisfied with the outcome of the internal complaint process, you may have the option to escalate the dispute to an external dispute resolution body or independent mediator, where such mechanisms are available in your jurisdiction or under our licensing conditions. Details of any such external dispute resolution options may be provided upon request or as indicated in our regulatory disclosures.

You agree to cooperate fully and act in good faith throughout the complaint and dispute resolution process. Abusive language, threats, or attempts to unduly influence the outcome of an investigation may lead to the termination of communication and, in serious cases, to account restrictions. While a complaint is under investigation, we may temporarily suspend disputed transactions or bets to prevent further complications. Our final internal decision regarding a complaint will be made in accordance with these Terms, applicable laws, and any regulatory obligations, and we will endeavor to ensure that it is fair and proportionate to the circumstances.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them, their subject matter, or their formation, shall be governed by and construed in accordance with the laws specified in our licensing and corporate documentation, subject always to mandatory provisions of the laws of your country of residence where applicable. By using the Platform, you agree that any legal proceedings or disputes shall be subject to the jurisdiction of the courts designated in our licensing jurisdiction, unless otherwise required by applicable consumer protection or conflict-of-law rules. Nothing in this Governing Law section shall limit any non-waivable rights you may have under the laws of your country of habitual residence, to the extent such rights are legally applicable and mandatory.

You are responsible for ensuring that you comply with all applicable local laws and regulations in Bangladesh or any other country from which you access the Platform. If accessing or using our services is illegal in your jurisdiction, you must not register, deposit, or participate in any gaming or betting activities on the Platform. We do not accept any liability for your breach of such local laws. In case of any ambiguity or conflict between translations of these Terms, the English-language version shall prevail.

Final Provisions

These Terms constitute the entire agreement between you and Mostbet in relation to your use of the Platform and supersede any prior agreements, understandings, or communications, whether written or oral, regarding the subject matter herein. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent authority, such provision shall be severed from the remaining Terms, which shall continue in full force and effect. Our failure or delay in enforcing any right or provision under these Terms shall not be construed as a waiver of such right or provision, nor shall it prevent us from exercising it at a later date.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any unauthorised assignment shall be null and void. We may assign or transfer our rights and obligations under these Terms to another entity in connection with restructuring, mergers, acquisitions, or similar corporate events, provided that this does not adversely affect your rights under these Terms. All notices and communications from Mostbet to you will be deemed properly delivered if sent to the email address or contact details provided in your account or displayed on the Platform. You are responsible for regularly checking your email, account messages, and our website for updates to these Terms, policy changes, and other important information. By continuing to use the Platform, you confirm your ongoing acceptance of these Terms and your commitment to lawful, fair, and responsible gambling on Mostbet.